Privacy
Policy Information
Last updated: 1 October 2026
The Food Crew Limited (“The Food Crew”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, make a booking or otherwise communicate with us.
For the purposes of UK data protection law, The Food Crew Limited is the data controller responsible for your personal information.
Company Name: The Food Crew Limited
Company Number: 17450897
Registered Office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA
Email: info@thefoodcrew.co.uk
Registered in: England and Wales
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name and job title
- Company or production company name
- Email address and telephone number
- Business, billing or production address
- Information relating to a production, shoot, event or catering booking
- Shoot dates, locations, crew numbers and catering requirements
- Dietary requirements and allergy information supplied in connection with our catering services
- Correspondence between you and The Food Crew
- Payment and transaction information
- Information submitted through our website, enquiry forms or email
- Technical information associated with your use of our website, such as your IP address, browser, device information and cookie information where applicable
We aim to collect only the information reasonably necessary to provide our services and operate our business.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and quotation requests
- Prepare catering proposals and quotations
- Arrange, manage and fulfil bookings
- Communicate with clients about productions, shoots and catering services
- Provide our catering services
- Process payments and maintain financial records
- Manage our customer and business relationships
- Accommodate dietary requirements and manage allergen information
- Meet our food safety, accounting, tax and other legal or regulatory obligations
- Operate, maintain and improve our website and services
- Prevent fraud, misuse or unlawful activity
- Send relevant business communications and marketing where permitted by law
3. Our Lawful Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
Contract: Processing is necessary to enter into or perform a contract with you, including providing quotations, arranging bookings and delivering catering services.
Legal obligation: We are required to process or retain certain information to comply with our legal, regulatory, accounting or tax obligations.
Legitimate interests: Processing is necessary for our legitimate business interests, including operating and developing our business, communicating with existing and prospective business customers, preventing fraud and maintaining appropriate business records.
Consent: Where required, we may ask for your consent before processing your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.
4. Business Contacts and Marketing
The Food Crew provides catering services to businesses, production companies, studios and other organisations.
We may therefore hold professional contact information relating to people working for organisations that we believe may have an interest in our services.
This information may have been:
- Provided directly to us
- Obtained through previous business dealings
- Obtained through referrals or introductions
- Obtained from publicly available professional or business sources
Where permitted by law, we may use business contact information to introduce The Food Crew and our services, respond to enquiries or communicate about potential catering requirements.
We will comply with applicable UK data protection and electronic marketing requirements when carrying out direct marketing.
You can ask us to stop sending you marketing communications at any time by contacting info@thefoodcrew.co.uk.
If you ask us not to contact you for marketing purposes, we may retain limited information about you on a suppression list so that we can ensure your request continues to be respected.
5. Dietary and Allergy Information
When arranging catering, you or your organisation may provide us with information about dietary requirements, food allergies or intolerances.
We will use this information only where reasonably necessary to plan and provide catering safely and appropriately.
Where such information relates to an identifiable individual’s health or medical circumstances and constitutes special-category personal data, we will handle it in accordance with applicable data protection requirements.
Please only provide information that is necessary for us to accommodate the relevant dietary or allergen requirement.
6. Sharing Your Information
We do not sell your personal information.
We may share personal information where reasonably necessary with trusted third parties that assist us in operating our business, such as:
- Website and hosting providers
- Email and IT service providers
- Payment processors and banking providers
- Accountants, insurers and professional advisers
- Booking and administration service providers
- Contractors or suppliers where necessary to fulfil a booking
- Government bodies, regulators, local authorities or law enforcement where required or permitted by law
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.
7. International Transfers
Some service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection as required by UK data protection law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include retaining information where necessary to comply with legal, accounting, tax, contractual, insurance or regulatory requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
9. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Enable the website to function correctly
- Remember user preferences
- Maintain website security
- Understand how visitors use our website
- Provide analytics or other website functionality
Strictly necessary cookies may be used without consent where permitted by law.
Where consent is required for non-essential cookies, those cookies will only be used after the appropriate consent has been obtained.
Where available, you can manage your preferences through our website’s cookie controls.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of the way we process your information
- Object to certain processing
- Object to the use of your information for direct marketing
- Request transfer of certain personal information
- Withdraw your consent where processing is based on consent
- Make a complaint about the way your information has been handled
Not all rights apply in every circumstance.
To exercise any of these rights, please contact us at info@thefoodcrew.co.uk.
We may need to verify your identity before completing certain requests.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner's Office
13. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on our website and the “Last updated” date at the top of this policy will be amended accordingly.
15. Contact Us
If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how your personal information is being handled, please contact:
The Food Crew Limited
Company Number: 17450897
Registered Office:
66 Paul Street
London
England
United Kingdom
EC2A 4NA
Email: info@thefoodcrew.co.uk
© 2026 The Food Crew Limited. All rights reserved.